FAQs

Contact lenses may be returned or exchanged within 30 days of purchase, provided the boxes are unopened and unmarked.

If you are eligible for a return/exchange, please note the following:

- For returns, we will refund you the amount you paid. Shipping fee is non-refundable.
- For exchanges, we will only charge a shipping fee to send the new products that you would like to exchange for.

Orders for in-stock contact lenses will be shipped on the same or the following business day after the order is placed.

For custom orders with more complex prescriptions (toric or multifocal lenses), they will need to be ordered from the manufacturer and the time frame varies between 3-5 business days. Once received, the order will be shipped within 1-2 business days with the shipping method of your choice.

Depending on the order and shipping address, express shipping options may also be available.

Our typical processing time for contact lens orders is 1-2 business days. After your order is processed, the shipping time will depend on the shipping method you choose during checkout.

We offer:
- standard shipping, which usually takes 3-5 business days
- expedited shipping, which usually takes 1-3 business days.

Please note that these are estimates and may vary depending on your location and other factors.

Once your order has shipped, you will receive a confirmation email with tracking information so you can track your order's progress. If you have any further questions or concerns, don't hesitate to contact our customer support team at help@contactshub.ca.

Our contact lens store operates exclusively in Canada, and as a result, we do not ship internationally. We understand that shipping options are an important consideration for our customers and wanted to ensure that our shipping policy is clear and transparent.

We apologize for any inconvenience this may cause and hope that our Canadian customers find our shipping services convenient and reliable.

When it comes to purchasing contact lenses, it's important to know that a prescription is required in Canada. This means that you'll need to obtain a valid prescription from an optometrist or ophthalmologist before purchasing contact lenses, whether you choose to buy them in person or online.

Contact lenses are considered medical devices, and as such, they can only be sold by licensed healthcare practitioners. So, while it may be tempting to skip the prescription and order your lenses online, it's important to follow the proper procedures to ensure that your eyes remain healthy and safe.

An eye prescription is a written document from an eye doctor that specifies the corrective lens power needed to correct a person's vision. Here are some of the common abbreviations you might find on your prescription and what they mean:

OD: Oculus Dexter, meaning "right eye" in Latin.

OS: Oculus Sinister, meaning "left eye" in Latin.

SPH: Sphere, which indicates the degree of nearsightedness (-) or farsightedness (+) correction needed.

CYL: Cylinder, which indicates the degree of astigmatism correction needed.

AXIS: The orientation of the cylindrical correction, measured in degrees from 0 to 180.

ADD: Addition, which is the extra power needed in the lens for reading or close work in bifocal or progressive lenses.

PD: Pupillary distance, which is the distance between the centers of the pupils in millimeters. This measurement is important for ensuring proper lens alignment with the eyes.